How to assign Github based on attribute context, while tracking information for audits and through external system logs.
Produce creative solutions by being curious about each component of the problem, which then allows to create a long-term solution. To increase personal knowledge by being exposed to a variety of innovative technologies, new experiences, and diverse locations.
I am a determined person who works hard to complete the most challenging tasks. I adapt quickly when it comes to changing work environments. I enjoy the challenge of self-learning. I plan carefully so whatever I am doing will be successful for the long term. I get excited when working with new technologies and creating new ways to break the mold on traditional systems. Finally, I enjoy thinking "out of the box" to come up with new resolutions on how to resolve these challenges.
While a large portion of my current position involves Client Endpoint Management and IAM Management in Operations, I have recently taken an interest and involvement into server-less infrastructure and logging, alerting and monitoring and DevOps/SRE workflows. I am currently investing my time into learning these subjects.
I grew up in several different states, and grew up with several experiences in life that made me who I am today. I became interested in a variety of activities, specifically snowboarding, hiking, training, music, photography, and cooking.
I grew up taking family trips to Colorado, where we would go skiing. Eventually, I ended up making the transition to snowboarding and have been enjoying since. I routinely make trips to the mountains during the winter time to snowboard and take in the gorgeous scenery and crisp air. I also used to go on several hiking trips when I was younger leading to an ever greater passion for being outdoors. Staying active, training, and exercising is important to me. I go to the gym at least three times a week to stay fit.
Art & Media, are an important part of my life. I played the drums and various percussion instruments as I was growing up. Playing in jam bands that focused on rock and jazz. Now a days, I tend to enjoy music more than playing it, listening to anything from rock & metal, classical, electronic, hip-hop, and seeing concerts when possible.
An interesting fact about me: I love experiencing new cultures, and travelling. Places I would like to visit in the future include: India, Iceland, Austria, Russia, Japan to name a few. Some of the countries I have been to include: Sweden, Norway, Iceland, Germany, Poland, and various others in Europe. Experiencing the food, the people, and the history of each country.
I have found the best way is by self-learning and hands-on experience. When guidance is required, I then tend to rely on fellow employees, managers, and communities to help advance my knowledge and abilities. Right now I am specifically interested in Continuous Integration and Delivery for endpoint automation and testing, creating tools with python that automate system(s), serverless infrastructure configurations, logging and monitoring, and cloud based automation and integration.
Cisco acquired ThousandEyes on August 15th, 2020. Post acquisition, I have been working on integration and migrations of services into Cisco's services. These services have included, MDM transition (Workspace One to JAMF), G Suite to O365, Zoom to WebEx, BambooHR to internal HRMS system.
Currently work on major infrastructure/architectural changes and company wide deployments. Some examples of responsibilities and achievements include: Lead for Cisco Acquisition in IT & Business-Related Services, for discovery and post-close. Team Lead for IT Engineering, and Tier 3 Escalation Support to IT Support team. Spearheaded transition from WebEx to Zoom globally, including global deployment of Zoom Rooms in each location, creating a 75% improvement in satisfaction across the company. Spearheaded large scale Workspace One (MDM) deployment to all macOS and Windows machines with the use of open source tools to scale to 400+ employees. Developed a zero-touch deployment solution for macOS and Windows using open source tools, decreasing provisioning time from 200 minutes to 20 minutes (90% improvement). Created internal migration plan from manual HR & employee creation workflows to automated workflows through BambooHR and Okta, reducing input error in user creation. Deployed FedRAMP backend components of our software platform, created FedRAMP (strict) policies to support internal improvement plan over the next year. Created and executed migration plan to deprecate on-premise Active Directory in favor of cloud based IAM solutions through Okta, and AzureAD interop for Windows clients. Outlined server-less infrastructure improvements in GCP environment for existing services.
Hired as first IT employee in the company. Some responsibilities and achievements include: Boot strap IT and Help function, starting headcount of 50 to the current headcount of ~430. Create foundational policies (based around ITIL) for the helpdesk function and roles, including SLA, reporting data, priority definitions, on-call system. Developed solutions for full disk encryption (FDE) & key escrow solution, migration from HipChat to Slack, Single Sign-On (SSO) projects, Munki EUC deployment, and open source asset management database (SnipeIT) deployed into Google Cloud Platform. Administration of Atlassian, Active Directory, G Suite, Github, Okta, WebEx, and others. Deployed three new office locations (Austin, London, San Francisco) consisting of AV-equipment, networking equipment, VoIP equipment in short time frames. Created and deployed Local Administrator Password Solution for macOS with custom python script. Vendor Management, including local and international vendors (US, Great Britain, Ireland, Australia, Japan, Singapore, Germany). Travel to offices as needed/when required to support local conferences, on-site break/fix issues, and employee base.
Worked in an International Traffic in Arms Regulation (ITAR) & Information Technology Infrastructure Library (ITIL) environment. Handle Tier 1 & 2 support incidents, resolving forty incidents on a weekly basis for 3000+ employees in remote and on-site across four office locations domestically, and provide minor assistance to international office locations. Handle provisioning of laptops, phones, AV systems. Write documentation in SharePoint pertaining to improvements and break fix.
Help maintain a WordPress E-commerce website that includes roughly one thousand members. Performing simple tasks, and maintenance related activities.
Created advertising material for several sporting events within Norrlands such as: dodgeball, floorball, and soccer. Also took photographs of the events for use on social media.
I performed various front of house roles in a Swedish student pub that primarily served Swedish students. Often working behind the bar to practice speaking in Swedish, or working as security. On average the bar would serve 500 students a night.
I performed various front of house roles in a Swedish student pub that served a mixture of Swedish and international students. Often working behind the bar to practice speaking in Swedish and due to the fast paced environment. On average the bar would server 400 student a night.
Assisted in setting up events like VIS Sports Saturday, Volleyball competitions, and other events that created activities for international students. Also created events pertaining to sports in and around the city, and led a ski trip to Isaberg. Also took photographs of the events for use on social media.
Presented to potential students and parents of the university from groups of 10 to 100. Described transfer programs in-depth, adjusting as a non-traditional student and activities to get involved with at the university for inbound students.
I took over the game server administration role as an avid fan of the Battlefield series, to manage two ranked servers with three different game modes (Rush, Conquest, and 32-man). I performed the following tasks: Managed several game servers for the Battlefield video game series, Managed a team of ten game server moderators, Remotely configured and applied updates, Installed software so that other game moderators could remotely manage the game servers without actively playing the game, Allowed players to manage certain elements of the game (map choice, kick/voting, reporting/alerting admins). I also clearly defined policies, server & play rules, update mechanisms, patch time slots.
Interviewed for the role to write documentation and publications related to networking content for the website on overclock.net under the username "GH0" or "Lige", an example of writing can be found here.
Took courses pertaining in various fields in Industrial Technology, including Analytics, Systems Engineering, International Communications, Global Learning, and more. East Carolina University also had a study abroad program with several universities in the Nordics, and I choose to spend one year abroad. I also participated in a college community called Quest, to help ease transfer students transition into the university.
Studied on an exchange semester in Sweden, with courses focusing on International Law, Networking Security, Swedish Culture (Sports, Art, and Film). I also took courses remotely at my home university during this time. I participated in various international student festivals, local festivals, and school led activities.
Took courses here to transition to a four year school. Degree courses were related primarily to CCNA and CCNP based content, Red Hat Administration, Windows System Administration.
Thank you Andrew! You played a critical role in Cisco's first ever all-virtual laptop retention program of an acquired company during a pandemic. Your help in building and running the necessary Mac scripts to remove all TE management software, AV, etc., Along with pushing the Mac scripts for all the necessary Cisco software. ... Thank you so much!
Timing couldn't be worse for our IT team during the transition to Cisco. I as the leader of the ThousandEyes IT Team went on paternity leave right in the middle of the most crucial time during the transition. Andrew stepped up the plate to take over the leadership void that was left. I am proud to have this individual on my team who has really help(ed) build an amazing IT (team) that has enabled the ThousandEyes to reach many milestones including the M&A with Cisco. Thank you!
Andrew was able to push forward and successfully complete this (Meeting Room Management) project that solves a big internal issue the company has been having for a while. Andrew worked closely with the Finance team and implemented the asset management (system). Andrew created a detailed and thorough plan to implement a laptop management system, one of the biggest IT challenges we have.
It's been great to see the thought and effort that you put into the facility-related IT projects (even the frustrating and unreasonable ones haha). It does not go unnoticed or unappreciated!👍
Literally within minutes of me placing the request Andrew called me to install the software on my system, which he completed with swift professionalism. ... The speed of fulfillment of the requests and the professionalism demonstrated by each team member along the chain were truly exceptional displays of customer service – a feat not easily accomplished in an area as challenging as client support.
Wanted to give some Kudos to Andrew for identifying a simple fix to an issue our group has been having for a couple of years with HFM add-in for excel crashing. Your group probably spent 12 hrs on this issue last year rebuilding profiles, pc’s etc…, so this will save us all some time.
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